Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Blo Car Dryer
If you find a material defect with your BLO Car Dryer, you may return it.
It MUST be in its original packaging, in AS-NEW condition AND within 30 days of invoice for a refund.
All returns and potential exchanges require a order number, please email us with a copy of your receipt and reason for return. Our email back will provide you instructions where to return the merchandise and how.
Some of our products are offered with free and/or subsidized shipping, please be aware that if you return one of these products, we may deduct the actual outbound shipping costs from your refund.
If the product is defective we will supply a return shipping label to cover the costs, your product will be fully tested and inspected in the warehouse to confirm this.
If you are returning the product for any other reason you will be responsible for the return shipping charges, again your product will be fully tested and inspected in the warehouse to confirm the condition as-new and it contains all the original packaging and accessories.
For non-defective items, a restocking fee, up to 20% of the original product price may also apply.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 bussiness days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact us via email (endogemucollection@gmail.com) credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at endogemucollection@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at endogemucollection@gmail.com.
Shipping
To return your product, you should contact us via email endogemuecollection to gain the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
